Frequently Asked Questions
Everything you need to know about your Pangama Jewelry experience.
What materials are used in Pangama Jewelry pieces?
We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure your jewelry remains beautiful and durable for years to come.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless defective.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place and clean gently with a soft microfiber cloth.
Do you offer a warranty on your products?
Yes, every Pangama Jewelry piece comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.