Returns & Exchanges

At Pangama Jewelry, we want you to be completely satisfied with your purchase. If your piece isn't exactly what you envisioned, we offer a 30-day return policy for all unworn items in their original packaging.

1

Initiate Your Request

Contact our care team via our online portal with your order number and the reason for your return to receive a Return Authorization.

2

Secure Your Jewelry

Place the item back in its original jewelry box and ensure it is safely packed inside a shipping container to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our gemologists inspect the item for quality assurance, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing